How to Achieve Consistent Marketing To Avoid Peaks and Valleys
How to Achieve Consistent Marketing To Avoid Peaks and Valleys
By Marte Cliff
Peaks and valleys are nothing new to small business people - especially those who provide "once-in-a-while" services. I'm thinking of Realtors, home stagers, decorators, plumbers, electricians, photographers, house painters, remodeling contractors, home building contractors, and every other service provider who is needed only a few times in any one person's lifetime.
Why are peaks and valleys so common? Because small business people don't have a marketing staff to keep new business coming in. They generally do it themselves, and quite often give it far less time than they should.
Also, most small businesses don't have a plan to follow. So, when business is booming and they have almost too many customers to serve at one time, no marketing goes on.
I've been there myself. When I was a Realtor there were times when I had to make a list of all the transactions and what needed to be done for each client - just so I wouldn't forget something important.
I went home at the end of the day feeling like a limp rag, with my brain turned to mush. Instead of taking an hour to work on marketing, I took an hour for a bubble bath.
The result, of course, was the same result you're getting if you stop marketing when business is good. When those jobs are finished you look around and wonder where the next customers are coming from.
What's the solution? After all, you can't go out and buy some extra hours to stuff into your day.
First, use the next lull to place an ad, write a letter, send your newsletter, make phone calls, or something - right away - to get things started again.
Then develop a marketing plan. You should have a fair idea of where your customers come from - what marketing activities are responsible for most of your business. If you don't, start today to find out. Go ahead and ask your current customers how they found you. If you have a few minutes' extra time, call some past customers and ask them. (There's a bonus there - every call to a past customer is marketing in itself.) From this day forward, make it a practice to ask each and every customer what led them to you.
Focus your energies on that marketing activity and decide how often you need to use it. If it's an ad in the local newspaper, plan when you'll place each ad for the next several months. If it's a newsletter or an e-mail message, plan when you'll send them. Then get busy and write the content.
Yes, newsletters should be timely, but you can get the basics done and leave room for one or two "current events" items or time-sensitive promotions. Almost any business newsletter contains information that can easily be written ahead of time. That would include how-to tips, quotes, and even puzzles or recipes.
E-mail and postal mail promotions can also be written ahead of time. If you're using an autoresponder to stay in touch with clients, you can write a whole year's worth of messages and schedule them to go out on specific dates. Or you can schedule them to go out at set intervals after a contact has first opted in to get your messages. Your postal mail letters can be written and waiting in your computer to be printed and sent on time.
Newspaper ads, unless they're for a time-sensitive sale, not only can be written ahead of time, but should. Most small business people spend far too little time perfecting these ads, and the results are disastrous. I can't count how many times I've seen ads in our local paper that leave out something important - details like the address or phone number.
Others are confusing - you know the writer probably knew what they were talking about, but you as the reader can't figure it out. Newspaper ads, by virtue their brevity, require time to create. That's why it's such a huge mistake to merely give some information to the ad people at the newspaper and let them write it. They'll get paid whether your ad brings you business or not - so all they have to do is fill the space.
Write your ad and put it aside for a couple of days. Ask someone else to read it, too. Make sure it says what you mean and that it clearly shows the customers why they can't live without your product or service.
Can you decide now about a special promotion you'll do in 3 months? Then get the ad written now, while you have time, so all you have to do is send it to the paper at the appropriate time.
Now, get out your planner and write in the activity on the date it must be done. Pencil in a reminder a few days earlier. Block out however much time you'll need - and write it as an appointment in your book.
If all this sounds overwhelming, develop a good working relationship with a copywriter who understands your goals and how your business operates. Many copywriters will help you develop that marketing plan, and then carry it out for you.
I know, you think you can't afford it. You may be surprised at how little it costs, how much more effective your promotions are when they're written by a professional, and how much extra profit you'll earn when you're no longer faced with those "valleys" in your business.
Marte Cliff is a Freelance Copywriter who specializes in making people feel good about buying products or services.
She has extensive experience in writing search engine optimized web copy, direct sales letters, postcards, space ad copy, press releases, and more. She is also available for marketing plan creation and editing services.
You can visit her at http://www.marte-cliff.com . While you're there, sign up for her marketing ezine. When you do, you'll also get access to reports that will help you get better results from your own writing.
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